Frequently asked questions
How do I determine the correct torsion spring replacement?
You will need to determine 3 measurements: wire gauge, inner diameter, and coil-to-coil length. To figure out the wire gauge, measure 20 coils and refer to our size guide on the product page. Inner diameter is typically 1-3/4", 2" or 2-5/8". This is the diameter of the inside of the spring coil, not including the width of the coils. Finally, coil to coil length is the distance from the first spring coil to the last spring coil, not including the spring cones.
What is the difference between your garage door rollers?
All of our rollers have nylon wheels but the difference lies in the bearing and bearing protection.
Do you sell direct to dealers and wholesalers?
Yes we do. Please get in contact with us via phone or email to receive bulk discount pricing.
Where do you ship orders from?
We have 2 warehouses: one in Los Angeles, CA and another in Middletown, OH.
How quickly do you ship orders?
We process and ship orders every business day - Monday through Friday - excluding standard United States holidays. Orders placed after 9am EST are processed and shipped the following day. If you require expedited shipping (UPS Next Day Air Saver, Second Day Air, Three-Day Select), please contact us before 2pm EST and we will make every effort to ship out the same day.